Terms of Service

Effective Date: May 1, 2026

Welcome to Urban Plug. These Terms of Service ("Terms") govern your access to and use of the Urban Plug website, located at www.urbanplug.co.za (the "Site"), and the purchase of products from Afikekom Pty Ltd (Trading as Urban Plug) ("we", "our", or "us").

By accessing or shopping on our Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

1. General Conditions

  • Eligibility: By using this site, you represent that you are at least the age of majority in your province or territory of residence.

  • Accuracy of Information: We reserve the right to refuse service to anyone for any reason at any time. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Prohibited Use: You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to intellectual property laws).

2. Products and Pricing

  • Availability and Descriptions: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • Accuracy of Colors and Images: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

  • Authenticity: All products sold on Urban Plug are 100% genuine and authentic.

3. Orders and Payments

  • Acceptance: All orders placed through the Site are subject to our acceptance. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • Payment Processing: We accept secure payments via authorized payment gateways. You agree to pay all charges incurred by users of your credit card or other payment method.

  • Order Tracking: Customers may track orders through the dedicated "Track My Order" section on the Site.

4. Shipping and Delivery

  • Fulfillment: We strive to dispatch orders quickly to the address provided by the customer.

  • Delivery Delays: While we make every effort to deliver within the estimated timeframes, Afikekom Pty Ltd is not responsible for delays caused by third-party courier services or customs processing.

  • Risk of Loss: Risk of loss and title for items purchased from us pass to you upon our delivery to the carrier.

5. Returns and Refunds

  • Returns Policy: You may return eligible items within 30 days of purchase for a full refund or exchange. The item must be unused, in its original packaging, and with all tags attached.

  • Refund Processing: Once your return is received and inspected, we will send you an email notification of approval or rejection. Approved refunds will be processed via your original method of payment.

6. Limitation of Liability

In no case shall Afikekom Pty Ltd (Trading as Urban Plug), our directors, officers, employees, affiliates, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or any products procured using the service.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

8. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Company Name: Afikekom Pty Ltd Trading as Urban Plug

  • Email: info@urban-plug.co.za

  • Phone: +27 67 910 1244

  • Physical Address: 20245 Malithi Street, Kraaifontein, Cape Town, Western Cape, 7500