Shipping & Delivery Policy

Effective Date: May 1, 2026

At Urban Plug (Afikekom Pty Ltd), we strive to get your premium sneakers and streetwear to you as fast as possible while maintaining the highest service standards.

1. Handling and Processing Time

• Handling Time: 1 to 2 business days (excluding weekends and South African public holidays).

• Orders placed on a weekend or public holiday are processed on the next business day.

2. Shipping and Transit Time

• Standard Delivery: 3 to 5 business days across South Africa for a fee of R150

• Delivery Areas: Nationwide delivery to all major centers and outlying areas. Delays may occasionally occur due to external courier disruptions, but we will keep you updated via email.

3. Trusted Shipping Partners

We utilize reliable and trusted South African courier services to ensure your items arrive safely:

• The Courier Guy

• Fastway Couriers

• Dawn Wing (depending on the delivery region)

4. Shipping Rates

We offer straightforward, flat-rate shipping across South Africa:

5. Order Tracking and Support

Once your order has been dispatched with our shipping partners, you will receive a confirmation email containing a unique waybill tracking number. You can track your package via the "Track My Order" page on our website or directly on the courier's website.

6. Contact Information

If you have any questions regarding your delivery or our policies, feel free to get in touch with us:

• Company Name: Afikekom Pty Ltd Trading as UrbanPlug

• Email: info@urban-plug.co.za

• Phone: +27 67 910 1244

• Physical Address: 20245 Malithi Street, Kraaifontein, Cape Town, Western Cape, 7500